PRIVACY POLICY

This Privacy Policy describes how Dr. Serena Wadhwa (“we,” “us,” or “our”) collects, uses, and shares information about you when you visit drserenawadhwa.com. This policy complies with the California Online Privacy Protection Act (CalOPPA) and the California Consumer Privacy Act (CCPA).

1. Information We Collect

We may collect the following categories of personal information:

• Identifiers — name, email address, phone number, IP address
• Contact information — submitted through inquiry or contact forms
• Usage data — pages visited, time on site, browser type via Google Analytics
• Communications — messages or inquiries you send us
• Scheduling data — appointment details submitted through Google Calendar booking

Note: This website does not collect Protected Health Information (PHI) directly. Clinical intake is handled through IntakeQ, a HIPAA-compliant platform.

2. How We Use Your Information

• To respond to your inquiry or consultation request
• To send newsletter updates if you have subscribed
• To improve our website using anonymized analytics
• To comply with legal and professional obligations
• To schedule and manage appointments

3. CalOPPA Compliance

In accordance with the California Online Privacy Protection Act (CalOPPA):

• We will not share personally identifiable information with third parties without consent, except as required by law
• We will notify users of any changes to this Privacy Policy by updating the effective date
• Users may review and request changes to their personal information by contacting info@drserenawadhwa.com
• This website does not honor Do Not Track (DNT) signals at this time

4. CCPA Rights — California Residents

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to Know — request disclosure of personal information collected about you
• Right to Delete — request deletion of your personal information, subject to certain exceptions
• Right to Opt-Out — opt out of the sale of personal information. We do not sell personal information.
• Right to Non-Discrimination — we will not discriminate for exercising your CCPA rights

To exercise your CCPA rights, contact info@drserenawadhwa.com.

5. Third Party Services

• Google Analytics — website usage data (anonymized)
• Google Calendar — appointment scheduling
• IntakeQ — HIPAA-compliant clinical intake forms
• Mailchimp or equivalent — newsletter delivery
• Google Workspace — email and calendar services

Each third party service has its own privacy policy. We are not responsible for the privacy practices of third party services.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

7. Data Security

We implement appropriate technical and organizational measures to protect personal information. However, no internet transmission is completely secure.

8. Minors’ Privacy

This website is not directed at minors under 18 years old. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy at any time. Changes are effective upon posting. Continued use constitutes acceptance.

Contact

• Email: info@drserenawadhwa.com
• Phone: 773.368.4363
• TriQual Living Center · Chicago, IL